Event Title:  Customer Service in Early Childhood Programs: A paradigm shift Event Type:  Webinar
Event Description: 
This dynamic webinar may change your thinking about how you and your staff interact with parents. Cathryn Abraham, the Child Care Diva, will cover the importance of customer service skills in early childhood programs, and provide examples about how to best use “customer service thinking” to impact retention and parent satisfaction.

Taking a customer service approach means that from the moment families inquire about your program to the day they are no longer enrolled, you and your staff realize they have choices about who they entrust with their children’s care. Cathy, an experienced early childhood expert, will share her secrets about tips for telephone interactions, dealing with challenging situations with families, making good impressions with parents, and dealing with collecting tuition with finesse.
Register here: https://attendee.gotowebinar.com/register/2725390653340167681
Organized by:  Early Childhood Investigations Contact Name: 
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Event Location:  https://bit.ly/2L4PcOo Event Address: 
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Start Date:  03/06/2019 Start Time:  01:00 PM
End Date:  03/06/2019 End Time:  02:30 PM